A world-first way of sharing your emergency simultaneously and in real time with your trusted friends and Angels. Participating communities have the added benefit of providing volunteers or administrators as specialist Angels to monitor these declared emergencies and to assist their members in resolving them.
Quickly and easily create a general emergency to create an emergency chat room to get help from your Angels.
Get information only from the communities you actively support.
Chat directly with the administrators of the communities you are involved in.
You’ll feel safer when you know you have access to a group of helpers, or Angels as we call them, when you need them. Quick, simple and effective emergency function which allows access to 5 of your own In Case of Emergency Angels, vetted volunteer Angels and online monitoring by an administrator from the communities you are a member of.
We are flooded with in formation in our world today. Get focused information from the communities you are actively involved in, like SA Women Fight Back. Stay informed and remain actively involved.
Chat directly with the administrators of the communities you are involved in. Stop being a spectator and be heard. After all, it is called MiVoice – you have a voice, use it.
SA Women Fight Back is a national community of united women networking to bring about change and improvement for all women and gender based violence in South Africa.
Yes, it is available for download in the Google Play Store and Apple App Store.
This app is totally free and has no irritating ads either. (Your own data costs apply, based on your usage.)
We currently only cater for general emergencies. Future releases will include support features for more serious emergency types.
Yes, it is available to everyone in South Africa.
Yes, we apply bank grade security systems and policies. We do not sell your information and only our own administrators and the communities in MiVoice have access to your information.
Download the MiVoice app and register. Your invite is automatically activated and you are registered as an emergency contact for the person who invited you.
Last Updated 10 May 2020
1.1 These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (you), and StratPay (Pty) Ltd, located at 1211 Cobham Road, Queenswood, Pretoria, South Africa (we, us), concerning your access to and use of the MiVoice.app (MiVoice) website as well as any related applications (the Site).
The Site provides the following services: community-based communication platforms, basic human resource and personal management tools to specific employment sectors and basic emergency response and communication services to certain subscribed users, and other services that may be included in future releases (Services). You agree that by accessing the Site and/or Services, you have read, understood, and agree to be bound by all these Terms and Conditions. If you do not agree with all these Terms and Conditions, then you are prohibited from using the Site and Services and you must discontinue use immediately. We recommend that you print a copy of these Terms and Conditions for future reference.
1.2 The supplemental policies set out in Section 1.7 below, as well as any supplemental terms and condition or documents that may be posted on the Site from time to time, are expressly incorporated by reference.
1.3 We may make changes to these Terms and Conditions at any time. The updated version of these Terms and Conditions will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. You are responsible for reviewing these Terms and Conditions to stay informed of updates. Your continued use of the Site represents that you have accepted such changes.
1.4 We may update or change the Site from time to time to reflect changes to our products, our users' needs and/or our business priorities.
1.5 Our site is directed to people residing in or visiting South Africa. The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.
1.6 The Site is intended for users who are at least 18 years old. If you are under the age of 18, you are not permitted to register for the Site or use the Services without parental permission.
1.7 Additional policies which also apply to your use of the Site include:
2.1 Our full Acceptable Use Policy is available at MiVoice.stratpay/AUP, sets out all the permitted uses and prohibited uses of this site.
2.2 You may not access or use the Site for any purpose other than that for which we make the site and our services available. The Site may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.
2.3 As a user of this Site, you agree not to:
3.1 You represent and warrant that: (a) all registration information you submit will be true, accurate, current, and complete and relate to you and not a third party; (b) you will maintain the accuracy of such information and promptly update such information as necessary; (c) you will keep your password confidential and will be responsible for all use of your password and account; (d) you have the legal capacity and you agree to comply with these Terms and Conditions; and (e) you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Site.
If you know or suspect that anyone other than you know your user information (such as an identification code or user name) and/or password you must promptly notify us at compliance@mivoice.app.
3.2 If you provide any information that is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account. We may remove or change a user name you select if we determine that such user name is inappropriate.
4.1 There may be opportunities for you to post content to the Site or send feedback to us (User Content). You understand and agree that your User Content may be viewed by other users on the Site, and that they may be able to see who has posted that User Content.
4.2 You further agree that we can use your User Content for any other purposes whatsoever in perpetuity without payment to you, and combine your User Content with other content for use within the Site and otherwise. We do not have to attribute your User Content to you. When you upload or post content to our site, you grant us the following rights to use that content:
4.3 In posting User Content, including reviews or making contact with other users of the Site you shall comply with our Acceptable Use Policy available at MiVoice.stratpay/AUP.
4.4 You warrant that any User Content does comply with our Acceptable Use Policy, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of this warranty.
4.5 We have the right to remove any User Content you put on the Site if, in our opinion, such User Content does not comply with the Acceptable Use Policy.
4.6 We are not responsible and accept no liability for any User Content including any such content that contains incorrect information or is defamatory or loss of User Content. We accept no obligation to screen, edit or monitor any User Content but we reserve the right to remove, screen and/or edit any User Content without notice and at any time. User Content has not been verified or approved by us and the views expressed by other users on the Site do not represent our views or values
4.7 If you wish to complain about User Content uploaded by other users please contact us at compliance@mivoice.app.
5.1 Unless otherwise indicated, the Site and Services including source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (Our Content) are owned or licensed to us, and are protected by copyright and trade mark laws.
5.2 Except as expressly provided in these Terms and Conditions, no part of the Site, Services or Our Content may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
5.3 Provided that you are eligible to use the Site, you are granted a limited licence to access and use the Site and Our Content and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use.
5.4 You shall not (a) try to gain unauthorised access to the Site or any networks, servers or computer systems connected to the Site; and/or (b) make for any purpose including error correction, any modifications, adaptions, additions or enhancements to the Site or Our Content, including the modification of the paper or digital copies you may have downloaded.
5.5 We shall (a) prepare the Site and Our Content with reasonable skill and care; and (b) use industry standard virus detection software to try to block the uploading of content to the Site that contains viruses.
5.6 The content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from taking, any action on the basis of the content on the Site.
5.7 Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that Our Content on the Site is accurate, complete or up to date.
6.1 The Site may contain links to websites or applications operated by third parties. We do not have any influence or control over any such third party websites or applications or the third party operator. We are not responsible for and do not endorse any third-party websites or applications or their availability or content.
6.2 We accept no responsibility for adverts contained within the Site. If you agree to purchase goods and/or services from any third party who advertises in the Site, you do so at your own risk. The advertiser, and not us, is responsible for such goods and/or services and if you have any questions or complaints in relation to them, you should contact the advertiser.
7.1 We reserve the right at our sole discretion, to (1) monitor the Site for breaches of these Terms and Conditions; (2) take appropriate legal action against anyone in breach of applicable laws or these Terms and Conditions; (3) refuse, restrict access to or availability of, or disable (to the extent technologically feasible) any of your Contributions; (4) remove from the Site or otherwise disable all files and content that are excessive in size or are in any way a burden to our systems; and (5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site and Services.
7.2 We do not guarantee that the Site will be secure or free from bugs or viruses.
7.3 You are responsible for configuring your information technology, computer programs and platform to access the Site and you should use your own virus protection software.
8.1 We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. We also reserve the right to modify or discontinue all or part of the Services without notice at any time.
8.2 We cannot guarantee the Site and Services will be available (in full or partially) at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site or Services during any downtime or discontinuance of the Site or Services. We are not obliged to maintain and support the Site or Services or to supply any corrections, updates, or releases.
8.3 There may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to the Services, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information at any time, without prior notice.
9.1 The Site and Services are provided on an as-is and as-available basis. You agree that your use of the Site
and/or Services will be at your sole risk except as expressly set out in these Terms and Conditions. All warranties,
terms, conditions and undertakings, express or implied (including by statute, custom or usage, a course of dealing,
or common law) in connection with the Site and Services and your use thereof including, without limitation, the
implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement are excluded to
the fullest extent permitted by applicable law.
We make no warranties or representations about the accuracy or completeness of the Site’s content and are not liable
for any (1) errors or omissions in content: (2) any unauthorized access to or use of our servers and/or any and all
personal information and/or financial information stored on our server; (3) any interruption or cessation of
transmission to or from the site or services; and/or (4) any bugs, viruses, trojan horses, or the like which may be
transmitted to or through the site by any third party, and / or quality or level of services rendered by us and
and/or any third party services offered through this site. We will not be responsible for any delay or failure to
comply with our obligations under these Terms and Conditions if such delay or failure is caused by an event beyond
our reasonable control.
9.2 Our responsibility for loss or damage suffered by you: Whether you are a consumer or a business user: Notwithstanding anything to the contrary contained in the Disclaimer/Limitation of Liability section, and only where any competent court award any damages or loss against us, our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to a total aggregate amount equal to the greater of (a) the sum of R1000 or (b) the amount paid, if any, by you to us for the Services/Site during the six (6) month period prior to any cause of action arising. In no event shall we be liable for any general, special, consequential, incidental, direct or indirect damages and / or losses whatsoever arising out of the use of or inability to use this product, or any services to be rendered by us or a third party, even if we and / or the third party are aware of the possibility of such damages and known limitations or defects. Though every effort is made to ensure full functionality at all times of the SOFTWARE PRODUCT, we shall expressly not be liable for such damages and / or losses related to any criminal activity or accident, which could not be effectively reported, addressed, prevented or otherwise dealt with through the SOFTWARE PRODUCT, especially as it relates to (but not limited to) mobile device permissions and functionality, GPS location failure, incorrect GPS results or reporting, mobile network delays and errors, internet connectivity delays and errors, communication distribution delays or errors.
10.1 These Terms and Conditions shall remain in full force and effect while you use the Site or Services or are otherwise a user of the Site, as applicable. You may terminate your use or participation at any time, for any reason, by following the instructions for terminating user accounts in your account settings, if available, or by contacting us at subscriptions@mivoice.app.
10.2 Without limiting any other provision of these Terms and Conditions, we reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the Site and the Services (including blocking certain IP addresses), to any person for any reason including without limitation for breach of any representation, warranty or covenant contained in these Terms and Conditions or of any applicable law or regulation. If we determine, in our sole discretion, that your use of the Site/Services is in breach of these Terms and Conditions or of any applicable law or regulation, we may terminate your use or participation in the Site and the Services or delete your profile and any content or information that you posted at any time, without warning, in our sole discretion.
10.3 If we terminate or suspend your account for any reason set out in this Section 9, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
11.1 If you access the Services via a mobile application, then we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the mobile application on wireless electronic devices owned or controlled by you, and to access and use the mobile application on such devices strictly in accordance with the terms and conditions of this license.
11.2 The following terms apply when you use a mobile application obtained from either the Apple Store or Google Play
(each an App Distributor) to access the Services:
(a) The licence granted to you for our mobile application is limited to a non-transferable licence to use the
application on a device that utilizes the Apple iOS or Android operating system, as applicable, and in accordance
with the usage rules set forth in the applicable App Distributor terms of service;
(b) We are responsible for providing any maintenance and support services with respect to the mobile application as
specified in these Terms and Conditions or as otherwise required under applicable law. You acknowledge that each App
Distributor has no obligation whatsoever to furnish any maintenance and support services with respect to the mobile
application;
(c) In the event of any failure of the mobile application to conform to any applicable warranty, you may notify an
App Distributor, and the App Distributor, in accordance with its terms and policies, may refund the purchase price,
if any, paid for the mobile application, and to the maximum extent permitted by applicable law, an App Distributor
will have no other warranty obligation whatsoever with respect to the mobile application;
(d) You represent and warrant that (i) you are not located in a country that is subject to a U.S. government
embargo, or that has been designated by the U.S. government as a “terrorist supporting” country; and (ii) you are
not listed on any U.S. government list of prohibited or restricted parties;
(e) You must comply with applicable third party terms of agreement when using the mobile application, e.g., if you
have a VoIP application, then you must not be in breach of their wireless data service agreement when using the
mobile application; and
(f) You acknowledge and agree that the App Distributors are third party beneficiaries of these Terms and Conditions,
and that each App Distributor will have the right (and will be deemed to have accepted the right) to enforce these
Terms and Conditions against you as a third party beneficiary thereof.
12.1 Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing. You hereby agree to the use of electronic signatures, contracts, orders and other records and to electronic delivery of notices, policies and records of transactions initiated or completed by us or via the Site. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by other than electronic means.
12.2 These Terms and Conditions and any policies or operating rules posted by us on the Site or in respect to the Services constitute the entire agreement and understanding between you and us.
12.3 Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not operate as a waiver of such right or provision.
12.4 We may assign any or all of our rights and obligations to others at any time.
12.5 We shall not be responsible or liable for any loss, damage, delay or failure to act caused by any cause beyond our reasonable control.
12.6 If any provision or part of a provision of these Terms and Conditions is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms and Conditions and does not affect the validity and enforceability of any remaining provisions.
12.7 There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms and Conditions or use of the Site or Services.
12.8 The following are trade marks of StratPay (Pty) Ltd: logos, icons, content, slogan and pictures. You are not permitted to use them without our approval, unless they are part of material our Site explicitly states you are permitted to use.
12.9 A person who is not a party to these Terms and Conditions shall have no right to enforce any term of these Terms and Conditions.
12.10 In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us by email at info@mivoice.app.
The parties agree that any action may only be instituted, or application be brought within the jurisdiction of the High Court, Gauteng North, South Africa.
In the event of a court finding that any part of this agreement be unlawful or unenforceable, such will not affect the remainder hereof in any way.
These terms and conditions reflect the full and only agreement between you and us, and any amendment hereto will only lawfully amend this agreement if officially published by us through substitution of these terms and conditions.
Last updated: May 10, 2020
This Cookies Policy explains what Cookies are and how We use them. You should read this policy so You can understand what type of cookies We use, or the information We collect using Cookies and how that information is used. Our Cookies Policy is maintained by the Cookies Policy Generator.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about You may be linked to the information stored in and obtained from Cookies. For further information on how We use, store and keep your personal data secure, see our Privacy Policy.
We do not store sensitive personal information, such as mailing addresses, account passwords, etc. in the Cookies We use.
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in
plural.
Definitions For the purposes of this Cookies Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Cookies Policy) refers to StratPay (Pty) Ltd, 1211 Cobham Road, Queenswood, Pretoria, Gauteng, South Africa, 0186.
You, means the individual accessing or using the Website, or a company, or any legal entity on behalf of which such individual is accessing or using the Website, as applicable.
Cookies, means small files that are placed on Your computer, mobile device or any other device by a website, containing details of your browsing history on that website among its many uses.
Website refers to MiVoice, accessible from https://mivoice.app.
Type of Cookies We Use
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser.
We use both session and persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to
use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these
Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with
those services.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your
login details or language preference. The purpose of these Cookies is to provide You with a more personal experience
and to avoid You having to re-enter your preferences every time You use the Website.
If You prefer to avoid the use of Cookies on the Website, first You must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option for preventing the use of Cookies at any time.
If You do not accept Our Cookies, You may experience some inconvenience in your use of the Website and some features may not function properly.
If You'd like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit the help pages of your web browser.
For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050
For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835
For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
For the Safari web browser, please visit this page from Apple: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
For any other web browser, please visit your web browser's official web pages.
You can learn more about Cookies at the following third-party websites:
Network Advertising Initiative: http://www.networkadvertising.org/
If you have any questions about this Cookies Policy, You can contact us:
By email
By visiting this page on our website: https://mivoice.app/legal-and-compliance/cookies
By mail: 1211 Cobham Road, Queenswood, Pretoria, Gauteng, South Africa, 0186
This acceptable use policy ("Acceptable Use Policy", "AUP", "Policy") is an agreement between StratPay (Pty) Ltd ("Mobile Application Developer", "us", "we" or "our") and you ("User", "you" or "your"). This Policy sets forth the general guidelines and acceptable and prohibited uses of the MiVoice mobile application and any of its products or services (collectively, "Mobile Application" or "Services").
You may not use the Services to publish content or engage in activity that is illegal under applicable law, that is harmful to others, or that would subject us to liability, including, without limitation, in connection with any of the following, each of which is prohibited under this Policy:
Any User in violation of our Services security is subject to criminal and civil liability, as well as immediate account termination. Examples include, but are not limited to the following:
You may not consume excessive amounts of the Services or use the Services in any way which results in performance issues or which interrupts the services for other Users. Prohibited activities that contribute to excessive use, include without limitation:
We value the freedom of expression and encourage Users to be respectful with the content they post. We are not a publisher of User content and are not in a position to investigate the veracity of individual defamation claims or to determine whether certain material, which we may find objectionable, should be censored. However, we reserve the right to moderate, disable or remove any content to prevent harm to others or to us or our Services, as determined in our sole discretion.
Copyrighted material must not be published via our Services without the explicit permission of the copyright owner
or a person explicitly authorized to give such permission by the copyright owner. Upon receipt of a claim for
copyright infringement, or a notice of such violation, we will immediately run full investigation and, upon
confirmation, will notify the person or persons responsible for publishing it and, in our sole discretion, will
remove the infringing material from the Services. We may terminate the Service of Users with repeated copyright
infringements. Further procedures may be carried out if necessary. We will assume no liability to any User of the
Services for the removal of any such material.
If you believe your copyright is being infringed by a person or persons using our Services, please send a report of
the copyright infringement to the contact details listed at the end of this Policy.
You take full responsibility for maintaining reasonable security precautions for your account. You are responsible
for protecting and updating any login account provided to you for our Services. You must protect the confidentiality
of your login details, and you should change your password periodically.
You also take full responsibility for people you associate with using our application and services. You are at all
times responsible for your own safety and securing information you provide to others.
We reserve our right to be the sole arbiter in determining the seriousness of each infringement and to immediately take corrective actions, including but not limited to:
Nothing contained in this Policy shall be construed to limit our actions or remedies in any way with respect to any of the prohibited activities. In addition, we reserve at all times all rights and remedies available to us with respect to such activities at law or in equity.
If you have discovered and would like to report a violation of this Policy, please contact us immediately by email us at compliance@mivoice.app. We will investigate the situation and provide you with full assistance.
We reserve the right to modify this Policy or its terms relating to the Mobile Application or Services at any time, effective upon posting of an updated version of this Policy in the Mobile Application and / or online at https://mivoice.app. When we do, we will revise the updated date at the bottom of this page. Continued use of the Mobile Application after any such changes shall constitute your consent to such changes.
You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Mobile Application or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the Mobile Application and its Services.
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter
relating to it, you may send an email to compliance@mivoice.app
This document was last updated on 22 May 2020
Last updated March 11, 2020
Thank you for choosing to be part of our community at StratPay (Pty) Ltd, doing business as MiVoice (“MiVoice”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at info@mivoice.app.
When you visit our website https://mivoice.app, mobile application, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites or Apps and our services.
This privacy policy applies to all information collected through our website (such as https://mivoice.app), mobile application, ("Apps"), and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the "Services"). Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.
Personal information you disclose to us
In Short: We collect personal information that you provide to us such as name, address, contact information,
passwords and security data, payment information, and social media login data.
We collect personal information that you voluntarily provide to us when registering at the Services or Apps,
expressing an interest in obtaining information about us or our products and services, when participating in
activities on the Services or Apps (such as posting messages in our online forums or entering competitions, contests
or giveaways) or otherwise contacting us.
The personal information that we collect depends on the context of your interactions with us and the Services or
Apps, the choices you make and the products and features you use. The personal information we collect can include
the following:
Publicly Available Personal Information. We collect first name, maiden name, last name, and nickname; ID; phone
numbers; email addresses; current and former address; business email; business phone number; family member names and
their related information; and other similar data.
Personal Information Provided by You. We collect app usage; financial information (credit card number, purchase
history, invoices); and other similar data.
Credentials. We may collect passwords, password hints, and similar security information used for authentication and
account access.
Payment Data. We collect data necessary to process your payment if you make purchases, such as your payment
instrument number (such as a credit card number), and the security code associated with your payment instrument. All
payment data is stored by Payfast. You may find their privacy policy link(s) here: https://www.payfast.co.za/privacy-policy/.
Social Media Login Data. We may provide you with the option to register using social media account details, like
your Facebook, Twitter or other social media account. If you choose to register in this way, we will collect the
Information described in the section called "HOW DO WE HANDLE YOUR SOCIAL LOGINS" below.
All personal information that you provide to us must be true, complete and accurate, and you must notify us of any
changes to such personal information.
Device information. We collect certain device information required to provide our services to you. Our third-party
carrier service provider may collect device and network related information. You can view their privacy policy at:
https://www.bi.nu/privacy-policy/.
Information automatically collected
In Short: Some information — such as IP address and/or browser and device characteristics — is collected
automatically when you visit our Services or Apps.
We automatically collect certain information when you visit, use or navigate the Services or Apps. This information
does not reveal your specific identity (like your name or contact information) but may include device and usage
information, such as your IP address, browser and device characteristics, operating system, language preferences,
referring URLs, device name, country, location, information about how and when you use our Services or Apps and
other technical information. This information is primarily needed to maintain the security and operation of our
Services or Apps, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
Online Identifiers. We collect devices; cookie identifiers, or others such as the ones used for analytics and
marketing; device's geolocation; and other similar data.
Information collected through our Apps
In Short: We may collect information regarding your geo-location, mobile device, push notifications, when you use
our apps.
If you use our Apps, we may also collect the following information:
Geo-Location Information. We may request access or permission to and track location-based information from your
mobile device, either continuously or while you are using our mobile application, to provide location-based
services. If you wish to change our access or permissions, you may do so in your device's settings.
Mobile Device Access. We may request access or permission to certain features from your mobile device, including
your mobile device's camera, contacts, sensors, storage, sms messages, and other features. If you wish to change our
access or permissions, you may do so in your device's settings.
Mobile Device Data. We may automatically collect device information (such as your mobile device ID, model and
manufacturer), operating system, version information and IP address.
Push Notifications. We may request to send you push notifications regarding your account or the mobile application.
If you wish to opt-out from receiving these types of communications, you may turn them off in your device's
settings.
In Short: We process your information for purposes based on legitimate business interests, the fulfilment of our
contract with you, compliance with our legal obligations, and/or your consent.
We use personal information collected via our Services or Apps for a variety of business purposes described below.
We process your personal information for these purposes in reliance on our legitimate business interests, in order
to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.
We indicate the specific processing grounds we rely on next to each purpose listed below.
We use the information we collect or receive:
To facilitate account creation and logon process. If you choose to link your account with us to a third party
account (such as your Google or Facebook account), we use the information you allowed us to collect from those third
parties to facilitate account creation and logon process for the performance of the contract. See the section below
headed "HOW DO WE HANDLE YOUR SOCIAL LOGINS" for further information.
To send you marketing and promotional communications. We and/or our third-party marketing partners may use the
personal information you send to us for our marketing purposes, if this is in accordance with your marketing
preferences. You can opt-out of our marketing emails at any time (see the "WHAT ARE YOUR PRIVACY RIGHTS" below).
To send administrative information to you. We may use your personal information to send you product, service and new
feature information and/or information about changes to our terms, conditions, and policies.
To post testimonials. We post testimonials on our Services or Apps that may contain personal information. Prior to
posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update, or
delete your testimonial, please contact us at info@mivoice.app and be sure to
include your name, testimonial
location, and contact information.
Deliver targeted advertising to you. We may use your information to develop and display content and advertising (and
work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness,
based on your marketing preferences.
Request Feedback. We may use your information to request feedback and to contact you about your use of our Services
or Apps.
To protect our Services. We may use your information as part of our efforts to keep our Services or Apps safe and
secure (for example, for fraud monitoring and prevention).
To enable user-to-user communications. We may use your information in order to enable user-to-user communications
with each user's consent.
To enforce our terms, conditions and policies for Business Purposes, Legal Reasons and Contractual.
To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to
inspect the data we hold to determine how to respond.
To manage user accounts. We may use your information for the purposes of managing your account and keeping it in
working order.
To deliver services to the user. We may use your information to provide you with the requested service.
To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and
solve any potential issues you might have with the use of our Services.
For other Business Purposes. We may use your information for other Business Purposes, such as data analysis,
identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our
Services or Apps, products, marketing and your experience. We may use and store this information in aggregated and
anonymized form so that it is not associated with individual end users and does not include personal information. We
will not use identifiable personal information without your consent.
In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect
your rights, or to fulfil business obligations.
We may process or share data based on the following legal basis:
Consent: We may process your data if you have given us specific consent to use your personal information in a
specific purpose, explicitly sharing (but not limited to) name, contact details, current location and picture with
selected contacts and approved community members in the event of you declaring an emergency through MiVoice.
Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business
interests.
Performance of a Contract: Where we have entered into a contract with you, we may process your personal information
to fulfil the terms of our contract.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with
applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to
a court order or a subpoena (including in response to public authorities to meet national security or law
enforcement requirements).
Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take
action regarding potential violations of our policies, suspected fraud, situations involving potential threats to
the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
More specifically, we may need to process your data or share your personal information in the following
situations:
Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any
merger, sale of company assets, financing, or acquisition of all or a portion of our business to another
company.
Third-Party Advertisers. We may use third-party advertising companies to serve ads when you visit the Services or
Apps. These companies may use information about your visits to our Website(s) and other websites that are contained
in web cookies and other tracking technologies in order to provide advertisements about goods and services of
interest to you.
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.
Specific information about how we use such technologies and how you can refuse certain cookies is set out in our
Cookie Policy, located at https://mivoice.app/legal-and-compliance/cookies.
In Short: Yes, we use Google Maps for the purpose of providing better service.
This website, mobile application, or third-party applications uses Google Maps APIs. You may find the Google Maps
APIs Terms of Service here: https://cloud.google.com/maps-platform/terms.
To better understand Google’s Privacy
Policy, please refer to this link: https://policies.google.com/privacy.
By using our Maps API Implementation, you agree to be bound by Google’s Terms of Service. By using our
implementation of the Google Maps APIs, you agree to allow us to gain access to information about you including
personally identifiable information (such as usernames) and non-personally identifiable information (such as
location). We will be collecting the following information:
■ Current and previous locations
For a full list of what we use information for, please see the previous section titled "HOW DO WE USE YOUR
INFORMATION?" and “WILL YOUR INFORMATION BE SHARED WITH ANYONE?” You agree to allow us to obtain or cache your
location. You may revoke your consent at any time.
The Maps APIs that we use store and access cookies and other information on your devices. If you are a user
currently in the European Economic Area (EU countries, Iceland, Liechtenstein and Norway), please refrain from using
our software, systems and services, as we are not currently compliant with or enforcing the requirements as
stipulated under the GDPR. Our software, systems and services are currently intended only for users outside the
European Economic Area.
In Short: If you choose to register or log in to our services using a social media account, we may have access to
certain information about you.
Our Services or Apps may offer you the ability to register and login using your third-party social media account
details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile
information about you from your social media provider. The profile Information we receive may vary depending on the
social media provider concerned, but will often include your name, e-mail address, friends list, profile picture as
well as other information you choose to make public.
We will use the information we receive only for the purposes that are described in this privacy policy or that are
otherwise made clear to you on the Services or Apps. Please note that we do not control, and are not responsible
for, other uses of your personal information by your third-party social media provider. We recommend that you review
their privacy policy to understand how they collect, use and share your personal information, and how you can set
your privacy preferences on their sites and apps.
In Short: We are not responsible for the safety of any information that you share with third-party providers who
advertise but are not affiliated with our websites.
The Services or Apps may contain advertisements from third parties that are not affiliated with us and which may
link to other websites, online services or mobile applications. We cannot guarantee the safety and privacy of data
you provide to any third parties. Any data collected by third parties is not covered by this privacy policy. We are
not responsible for the content or privacy and security practices and policies of any third parties, including other
websites, services or applications that may be linked to or from the Services or Apps. You should review the
policies of such third parties and contact them directly to respond to your questions.
In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy policy
unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy
policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal
requirements). No purpose in this policy will require us keeping your personal information on our active database
for longer than 90 days past the termination of the user's account. In compliance with legislation, a static,
non-accessible copy of all user information and activities on our platform shall be kept for 5 years from data of
the last user action / transaction.
When we have no ongoing legitimate business need to process your personal information, we will either delete or
anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup
archives), then we will securely store your personal information and isolate it from any further processing until
deletion is possible.
In Short: We aim to protect your personal information through a system of organizational and technical security
measures.
We have implemented appropriate technical and organizational security measures designed to protect the security of
any personal information we process. However, please also remember that we cannot guarantee that the internet itself
is 100% secure. Although we will do our best to protect your personal information, transmission of personal
information to and from our Services or Apps is at your own risk. You should only access the services within a
secure environment.
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services or Apps,
you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such
minor dependent’s use of the Services or Apps. If we learn that personal information from users less than 18 years
of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data
from our records. If you become aware of any data we have collected from children under age 18, please contact us at
administrator@mivoice.app.
In Short: You may review, change, or terminate your account at any time.
If you are resident in the European Economic Area and you believe we are unlawfully processing your personal
information, we remind you that we are not currently enforcing the GDPR guidelines, as we do not currently intend
residents of the European Economic Area to use our systems, software and / or services.
If you have questions or comments about your privacy rights, you may email us at compliance@mivoice.app.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you
can:
A privacy breach occurs when there is unauthorized access to or collection, use, disclosure or disposal of personal information. You will be notified about data breaches when StratPay (Pty) Ltd believes you are likely to be at risk or serious harm. For example, a data breach may be likely to result in serious financial harm or harm to your mental or physical well-being. In the event that StratPay (Pty) Ltd becomes aware of a security breach which has resulted or may result in unauthorized access, use or disclosure of personal information StratPay (Pty) Ltd will promptly investigate the matter and notify the applicable Supervisory Authority not later than 72 hours after having become aware of it, unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons.
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy policy.
In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your
personal information.
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California
residents to request and obtain from us, once a year and free of charge, information about categories of personal
information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all
third parties with which we shared personal information in the immediately preceding calendar year. If you are a
California resident and would like to make such a request, please submit your request in writing to us using the
contact information provided below in Paragraph 16.
If you are under 18 years of age, reside in California, and have a registered account with the Services or Apps, you
have the right to request removal of unwanted data that you public post on the Services or Apps. To request removal
of such data, please contact us using the contact information provided below in Paragraph 16 and include the email
address associated with your account and a statement that you reside in California. We will make sure the data is
not publicly displayed on the Services or Apps, but please be aware that the data may not be completely or
comprehensively removed from our systems.
In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws. We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
If you have questions or comments about this policy, you may contact our Data Protection Officer (DPO), Polla Whelpton, by email at compliance@mivoice.app, or by post to:
StratPay (Pty) Ltd
Attention: Polla Whelpton
1211 Cobham Rd, Queenswood
Pretoria, Gauteng 0186
South Africa
Based on the laws of some countries, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request form by clicking here . We will respond to your request within 30 days.
Based on the laws of some countries, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please complete the form below.